Everything about Self Service totally explained
Self service is the practice of serving oneself, usually when purchasing items. Common examples include many
gas stations, where the customer pumps their own
gas rather than have an attendant do it (self-service gas pumping is illegal in New Jersey & Oregon);
Automatic Teller Machines (ATMs) in the banking world have also revolutionised how people withdraw and deposit funds; most American stores, where the customer uses a
shopping cart in the store, placing the items they want to buy into the cart and then proceeding to the
checkout counter/aisles; or at
buffet-style restaurants, where the customer serves their own plate of food from a large, central selection.
Self service is used on the phone, web and email to facilitate customer service interactions using automation.
Further Information
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